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Support
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If you have any questions, send us an email.
Topics:
Store Policies
Payment
All prices are shown in Canadian Dollars. PayPal provides foreign currency exchange during the checkout process. To see current international exchange rates check out the Universal Currency Converter. PayPal is our secure online payment processor. PayPal accepts VISA, Mastercard, AMEX, and Discover from 190 countries around the world and is used by over 150 million customers worldwide.
At this time we are not set up to accept phone orders.
We do not accept cheques or purchase orders.
Dover Studios is required to collect GST / HST on orders placed by Canadian customers.
Product Downloads
High Speed Internet is required to download our products.
Refund Policy
All sales are final and we do not offer refunds. Download links are active for 7 days. If you have difficulty downloading a training video please send us an email for technical assistance. It is the customer's responsibility to backup downloads for archival purposes.
Liability
The information in our products are distributed on an "as is" basis, without warranty. While every precaution has been taken in the preparation of our products, neither the authors nor Dover Studios, Inc. shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in our products.
To the extent not prohibited by law, in no event shall Dover Studios, Inc. be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption or any other commercial damages or losses, arising out of or related to your use or inability to use our products.
Frequently Asked Questions
How do I expand the ZIP archive?
Our training videos are compressed into ZIP file archives for transmission over the Internet. After you download the files from our website you will need to unzip the files. Windows and Mac OS X include built in support for extracting ZIP file archives.
I am having trouble playing the video. What should I do?
Try updating your version of QuickTime.
Go to www.apple.com/quicktime/download/ and download the latest version. If the video still does not play properly you should check to make sure your computer meets the minimum system requirements.
Minimum System Requirements
2 GHz Dual Core Processor
Windows or Mac OS X
1280 x 1024 Display
QuickTime 7
QuickTime Player Tips
Fit to Screen
If the movie doesn't fit on your screen try increasing the resolution of your monitor. An alternative is to scale the movie to fit your screen. In QuickTime Player choose View > Fit to Screen.
Full Screen Mode
To watch the movie in full screen mode, choose View > Enter Full Screen. If you are watching the movie in full screen mode press the escape key to exit full screen mode. The space bar can be used to start playing the movie or to pause the movie.
Chapters
QuickTime Player supports chapters that can be used to skip instantly to a specific lesson in the movie. To select a chapter click on the pull down menu to the right of the timeline.
How to Open Newer Maya Scene Files in Your Older Version of Maya
If you are using an older version of Autodesk Maya you can still open the project files from newer versions of Maya. From the File menu select Open Scene... with Options. Click on the square box next to the Open Scene... menu item to open the Options Box.
In the Open Options window enable the Ignore Version checkbox. Then click on the Apply button to save the options. Now you can easily open newer Maya scene files in your older version of Maya.
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All prices are in Canadian Dollars. Copyright © 2000-2010 Dover Studios, Inc. All Rights Reserved.
All product names mentioned are trademarks or registered trademarks of their respective holders.
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