Support

Order Processing

Most orders are processed automatically. You should receive your download links within 15 minutes of completing your payment with PayPal.

If you have not received your download links within 15 minutes, then your order requires us to manually approve it. In this case, please allow up to 24 hours for manual order processing.

Payment

All prices are shown in US Dollars. PayPal is our secure online payment processor. PayPal accepts VISA, Mastercard, AMEX, and Discover from countries around the world.

We do not accept phone orders, purchase orders, or personal cheques.

Dover Studios is required to collect GST / HST on orders placed by Canadian customers.

Refund Policy

All sales are final and we do not offer refunds. Download links are active for 7 days. If you have difficulty downloading a training video please send us an email for technical assistance. It is the customer’s responsibility to backup downloads for archival purposes.

Licensing Terms

Single User License
The single user license allows the use of a training video on a single computer. The project files and assets included with the video can be used in commercial projects.

The models and textures included with a video cannot be resold on stock model sites or used to create derivative training videos.

Liability

The information in our products are distributed on an “as is” basis, without warranty. While every precaution has been taken in the preparation of our products, neither the authors nor Dover Studios, Inc. shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by our products.

To the extent not prohibited by law, in no event shall Dover Studios, Inc. be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption or any other commercial damages or losses, arising out of or related to your use or inability to use our products.

How do I expand the ZIP archive?

Our training videos are compressed into ZIP file archives for transmission over the Internet. After you download the files from our website you will need to unzip the files. Windows and Mac OS X include built-in support for extracting ZIP file archives.

I am having trouble playing the video. What should I do?

Download the latest version of QuickTime.
http://www.apple.com/quicktime/download/

You can also play the video with the free VLC media player on Windows, Linux and Mac OS X.
http://www.videolan.org/vlc/

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